1.

Planning: The I/S department provides assistance to user departments requiring initial or additional computer support. Technical staff members are available for cost studies, forms design, file design, equipment requirements, and other needs required to complete a project.

2.

Equipment Setup: the I/S department is available to assist in the installation of hardware to be attached to the University network.

3.

Analyst and Programming Services: Users requiring new systems, additional applications or program maintenance coordinate these activities with the I/S Director.

4.

Equipment Maintenance: I/S staff is trained in the repair and maintenance of most computer equipment and software, requests for assistance is coordinated through an Event Management System (EMS) and the I/S Help Desk.

5.

Operations: Regularly scheduled procedures are processed to generate reports to assist administrators in various functions. A Work Order system is used as a means of requesting reports that are, by their nature, needed "on demand."

6.

Networks: The I/S department maintains network servers to provide users with individual accounts necessary to access Internet resources. Dial-in servers also provide access for those users not directly connected to the university network. Any faculty or staff member who wishes network access must complete a request form in the Department of Information Systems. Any student who wishes network access may visit the I/S office to sign the required form or they may request the form by U.S. Mail. Faculty, staff, and students are provided with web portal accounts that include email and that may be accessed from any web browser. Network accounts are removed upon termination of employment (faculty and staff) or enrollment (students).

More detailed information on computer services can be found at the Information Systems web site http://infosys.uwa.edu